It is recommended to handle it at the bank counter or on the bank computer under the guidance of bank staff. Try not to handle it personally in online banking.
According to the measures for the administration of e-banking business of industrial and Commercial Bank of China, e-banking business refers to the off counter financial services provided by the bank to customers through communication channels or open public networks open to the public, as well as special networks established for specific self-service facilities or customers. It mainly includes online banking, telephone banking, mobile banking, self-service banking and other off counter businesses.
E-banking business refers to the banking services provided by commercial banks and other banking financial institutions to customers by using the communication channels or open public networks open to the public, as well as the special networks established by banks for specific self-service facilities or customers.
Telephone banking business carried out by using telephone and other audio equipment and telecommunications networks. E-banking business mainly includes online banking business carried out by using computers and the Internet, mobile banking business carried out by using mobile phones and wireless networks, and other network services in which customers complete financial transactions through self-service by using electronic service equipment and networks.